Privacy policy
Last updated: 10 October 2026
This is a plain-English summary of how we handle your information. It is not legal advice. If anything here is unclear, email hello@aidid.world.
Who we are
Recover is a service from AiDiD (“we”, “us”). Recover runs inside the main AiDiD application, so your Recover account is your AiDiD account.
What we collect
- Account details — your name, email address and password (stored only as a secure hash).
- What you tell us to check — the request you type, plus any invoices, quotes, customer details or other business records you choose to add.
- How you use the app — basic activity in your workspace, such as which features you use, so we can improve the service. This is tied to your workspace and is not sold.
- Billing details — if you buy a plan, payment is handled by Polar. We receive your subscription status and email, not your full card number.
- Chasing schedule requests — if you enter your email to see the free chasing schedule, your email address, the page you used and whether you ticked the box for tips and offers.
- Technical data — standard server logs such as time of request and error details, kept for security and troubleshooting.
How we use it
- To run your audit and show you what may be recoverable.
- To draft follow-ups and reminders that you review and approve.
- To keep your account secure, provide support and fix problems.
- To send you service emails, such as sign-in or billing notices.
- To send tips and offers about getting paid, only if you ticked that box. Every such email lets you unsubscribe.
We do not sell your personal information. We do not contact your customers without your approval.
Who we share it with
Only the service providers we need to run Recover:
- Railway — hosting and database.
- Polar — payments and subscriptions.
- Resend — sending service emails, and approved messages when you turn sending on.
We may also share information if the law requires it.
How long we keep it
We keep your data while your account is open. If you close your account, we delete or anonymise your workspace data within a reasonable time, except where we must keep records (for example, billing records) by law.
Your choices and rights
You can ask us to access, correct, export or delete your information, or object to how we use it. Depending on where you live (for example, the UK or EU under GDPR), you may have extra rights, including complaining to your local data protection authority. Email hello@aidid.world and we will respond.
Security
We use encrypted connections (HTTPS), hashed passwords, workspace-level data isolation and approval gates for anything sent outside the app. No system is perfectly secure, so please use a strong, unique password.
Children
Recover is a business tool and is not intended for anyone under 16.
Changes
If we change this policy in a meaningful way, we will update the date above and tell signed-in users.
Contact
Email hello@aidid.world.